Openscreen, the leader in Point of Interaction support and engagement, has officially announced a partnership with Rehrig Pacific Company, a leader in the waste and recycling industry.
According to certain reports, the stated partnership is designed to leverage Openscreen’s QR Code activated microsites with Rehrig Pacific’s industry-leading carts, all for the purpose of transforming residential user experience in the waste and recycling industry.
More on the same would reveal how Rehrig Pacific will incorporate Openscreen’s QR Codes to enable a contextual point of interaction for residents. The idea behind doing so is to help these residential carts become IoT smart, and therefore, conceive for everyone a more efficient, transparent, as well as an interactive experience.
Beyond that, we must also mention how every cart will be uniquely identified, while simultaneously featuring model and municipality-specific information accessible through its microsite. Hence, residents can just scan carts and launch a full digital experience meant to be relevant for them. All in all, given the setup in play, the solution should be able to simplify support services, enhance cart tracking, improve operational efficiency, and provide real-time insights so to set a new standard in the waste and recycling industry.
“We are excited to work with Rehrig Pacific Company to bring our technology to the waste and recycling sector,” said Gemini Waghmare, CEO, Openscreen. “Our Point of Interaction solution will help Rehrig Pacific redefine cart features and their connectivity and set higher expectations for municipalities. It will help create greater efficiency and sustainability, and we look forward to the positive changes this partnership will bring.”
Talk about these benefits on a slightly deeper level, we begin from the promise of enhanced cart tracking, a promise where Openscreen’s serialized QR Code technology will basically make it possible for Rehrig Pacific Customers to track waste and recycling carts more accurately, ensuring proper delivery, service, and support.
Next up, there is the availability of dynamic content and best practices. You see, the customer microsites on the offer here are capable of providing custom, real-time information regarding their municipalities’ waste and recycling programs. This they can do through municipal guides, instructions, and videos that are digitally available and easily accessible to all residents, thus promoting best practices, transparency and accountability.
Joining the mix is a prospect of digital service requests. As municipal waste and recycling services are often jointly supported by the city, haulers, vendors, and 3rd party service providers, it creates multiple support streams and leaves residents ensure in the context who to contact and how to contact them when required. Fortunately enough, Openscreen’s solution comes bearing an ability to eliminate this confusion by allowing residents to submit fully qualified service requests that are automatically triaged to the appropriate team. Such a setup, like you can guess, should be able to dramatically cut down on inbound support calls, email submissions, and service request reassignment.
Another detail worth a mention here is rooted in the solution’s bid to generate operational efficiency, considering it can effectively streamline municipalities’ and haulers’ waste management processes to increase self-resolution, reduce manual labor, minimize errors, drive cost savings, and improve service delivery.
Making the whole proposition even more attractive, though, is there being no need for residents to install any apps. Instead, they can just use any mobile device’s camera to scan and initiate a rich mobile experience. Complimenting the same is Openscreen’s platform knowhow when it comes to integrating with existing systems used by cities, haulers, and vendors. This means service requests and data collected through Openscreen’s point of interaction microsites can easily be integrated into existing systems, ensuring the data is readily accessible to all stakeholders. Beyond that, residents, cities, haulers, and vendors can also receive SMS & email notifications upon service request submission.
“Partnering with Openscreen is a significant step forward in our mission to innovate and improve carts and services in the waste and recycling industry,” said Rebecca Vara, VP of Environmental Sales at Rehrig Pacific Company. “Their technology will allow us to digitally connect our carts and provide a better service to our customers and their residents.”
